Experience
Professional Experience
Fifteen-plus years across federal civilian IT, Army Reserve cyber defense, and enterprise operations. Expand any role for the full detail.
Federal IT
Information Technology Specialist, GS-12 2210
U.S. Department of Homeland Security — FEMA — Bothell, WA
Jun 2016 – Present
Federal IT
Information Technology Specialist, GS-12 2210
U.S. Department of Homeland Security — FEMA — Bothell, WA
Jun 2016 – Present
- Administer Windows Server and virtualized infrastructure (VMware, Hyper-V, Citrix) across a multi-site region, managing OS releases, patching, and system integrity to sustain operational availability.
- Support Mobile Device Management/Mobile Application Management via Microsoft Intune, securing agency iOS, Android, and Windows mobile devices.
- Built and administer multiple SharePoint Online sites supporting regional operations and disaster response missions; served as Vice President of the Regional SharePoint Committee and led site migration from regional to HQ servers.
- Led a $200K region-wide multifunction device refresh, achieving documented annual savings exceeding $100K.
- Serve as Audio-Visual (AV) lead, partnering with internal and external stakeholders to design and upgrade AV/videoconferencing rooms region-wide.
- Author standard operating procedures for systems administration and DHS/FEMA IT policy compliance; resolve complex hardware/software interoperability issues.
- Perform database maintenance — device creation, expansion, transaction log management, backup/restore — to ensure data reliability and accessibility.
- Deliver tiered technical support across computing, VoIP, telephony, multifunction device, and network/storage systems.
- Windows Server
- VMware
- Hyper-V
- Citrix
- Microsoft Intune
- SharePoint Online
- AV/VTC
- VoIP
Information Systems Leadership
Information Services Chief, MOS 255A, CW2
U.S. Army Reserve — 301st Maneuver Enhancement Brigade, S6 Section — Joint Base Lewis-McChord, WA
Jan 2020 – Mar 2026 (Military Retirement)
Information Systems Leadership
Information Services Chief, MOS 255A, CW2
U.S. Army Reserve — 301st Maneuver Enhancement Brigade, S6 Section — Joint Base Lewis-McChord, WA
Jan 2020 – Mar 2026 (Military Retirement)
- Supervise systems, services, and personnel in a Brigade S6 operations center, ensuring efficient cataloging, retrieval, and distribution of mission-critical information.
- Plan, install, administer, and troubleshoot Mission Command and automation information systems (domain services, DNS, SCCM, SharePoint, messaging) supporting secure voice, video, data, and imagery processing.
- Manage IT initiatives across the full project lifecycle — initiation, planning, execution, monitoring, and closeout.
- Develop policy recommendations and provide technical guidance to commanders and staff on the management of Army, joint, and multinational information systems.
- Train and mentor personnel on the planning, installation, administration, and troubleshooting of information systems.
- Active Directory / Domain Services
- DNS
- SCCM
- SharePoint
- Messaging Systems
Cyber Defense
Cyber Operations Specialist, MOS 25B (ASI E4-Cyber), E5
Central Cyber Protection Center (Army Reserve Cyber Protection Brigade) — Coraopolis, PA
Feb 2018 – Dec 2019
Cyber Defense
Cyber Operations Specialist, MOS 25B (ASI E4-Cyber), E5
Central Cyber Protection Center (Army Reserve Cyber Protection Brigade) — Coraopolis, PA
Feb 2018 – Dec 2019
- Performed monitoring, detection, analysis, and response for assigned segments of the Army LandWarNet using firewalls, IDS, host-based security tools, and ArcSight SIEM.
- Served as Assured Compliance Assessment Solution (ACAS) Subject Matter Expert, providing vulnerability assessment guidance to the incident handling team.
- Evaluated network and technology alternatives against established criteria to recommend optimal security solutions.
- ArcSight SIEM
- ACAS
- IDS
- Host-Based Security Tools
Enterprise IT / NOC
Security Analyst
Imprezzio Inc. — Bothell, WA
Feb 2016 – Jun 2016
Enterprise IT / NOC
Security Analyst
Imprezzio Inc. — Bothell, WA
Feb 2016 – Jun 2016
- Implemented standard operating processes and SLA oversight for IT teams, improving vendor and customer relations.
- Conducted vulnerability assessments and Nessus scans; managed Active Directory onboarding, permissions, and access control.
- Prepared for and passed PCI-DSS audits with high ratings; built and secured servers and VMs using Hyper-V.
- Nessus
- Active Directory
- Hyper-V
- PCI-DSS
Cyber Defense
Computer Network Defense Infrastructure Support/Analyst, MOS 25B, E5
U.S. Army SWACC, 160th Signal Brigade / Det 3 — Kuwait
Mar 2015 – Mar 2016
Cyber Defense
Computer Network Defense Infrastructure Support/Analyst, MOS 25B, E5
U.S. Army SWACC, 160th Signal Brigade / Det 3 — Kuwait
Mar 2015 – Mar 2016
- Planned, implemented, and managed operation/maintenance of CND systems including Sourcefire IDS, NetScout, and McAfee NIPS across the DoDIN in the SWACC area of responsibility.
- Conducted network traffic analysis using SIEM and packet data to identify and respond to security threats; supported Sourcefire contracting and budget functions with leadership briefings.
- Sourcefire IDS
- NetScout
- McAfee NIPS
- SIEM
Cyber Defense
Cyber Incident Handler, MOS 25B, E5
Western Cyber Protection Center (Army Reserve Cyber Protection Brigade) — Bothell, WA
Mar 2014 – Nov 2018
Cyber Defense
Cyber Incident Handler, MOS 25B, E5
Western Cyber Protection Center (Army Reserve Cyber Protection Brigade) — Bothell, WA
Mar 2014 – Nov 2018
- Supported the Army Reserve Information Operations Command's Cyber Protection Incident Handling Team, performing network defense, incident response, and auditing of critical systems.
- Served as ACAS Subject Matter Expert for the Bothell Incident Handling Team.
- ACAS
- Incident Response
- Network Defense Auditing
Enterprise IT / NOC
NOC Technician
Imprezzio Inc. — Kirkland, WA
Sep 2014 – Feb 2016
Enterprise IT / NOC
NOC Technician
Imprezzio Inc. — Kirkland, WA
Sep 2014 – Feb 2016
- Monitored production servers, network equipment, databases, and proprietary applications for operational stability.
- Conducted recurring Nessus scans and vulnerability remediation; managed Active Directory onboarding and email provisioning; built and secured Hyper-V servers and VMs.
- Nessus
- Active Directory
- Hyper-V
- NOC Monitoring
Signal / IT Support
Equipment Maintenance Technician
Astreya (on-site vendor support, Google Kirkland campus) — Kirkland, WA
Feb 2012 – Sep 2014
Signal / IT Support
Equipment Maintenance Technician
Astreya (on-site vendor support, Google Kirkland campus) — Kirkland, WA
Feb 2012 – Sep 2014
- Provided desktop, mobile device, and video-conferencing support in a high-volume enterprise environment as an on-site vendor technician.
- Managed full-lifecycle IT asset management — procurement, deployment, maintenance, and secure disposal — across Windows and Linux environments.
- Desktop Support
- IT Asset Management
- Windows
- Linux
Signal / IT Support
Full Service Technician
Office Automation Group, Inc. — Seattle, WA
Dec 2011 – Feb 2012
Signal / IT Support
Full Service Technician
Office Automation Group, Inc. — Seattle, WA
Dec 2011 – Feb 2012
- Installed, configured, and maintained client network infrastructure across Western and Central Washington; diagnosed and resolved performance bottlenecks.
- Network Infrastructure
Signal / IT Support
Signal Support Systems Specialist, MOS 25U, E5
361st PSYOP Company (Airborne), Army Reserve — Bothell, WA
Oct 2011 – Mar 2014
Signal / IT Support
Signal Support Systems Specialist, MOS 25U, E5
361st PSYOP Company (Airborne), Army Reserve — Bothell, WA
Oct 2011 – Mar 2014
- Installed, operated, and maintained radio and data distribution systems; directed repairs of tactical LAN equipment (servers, switches, UPS, cabling).
- Maintained 100% accountability of $1.04M in assigned company equipment in a deployed/field environment.
- Led migration of company files to new shared storage with zero data loss and zero downtime.
- Tactical LAN
- Radio/Data Distribution Systems
Earlier Experience
Condensed for readability
Information Technology Specialist
Nov 2007 – Oct 2011
416th Civil Affairs Battalion (Airborne), U.S. Army Reserve — San Diego, CA
Installed and maintained multi-user information processing systems and peripheral equipment; drafted technical documentation for network maintenance.
Service Desk Agent
May 2008 – Sep 2008
Hewlett-Packard ESD NMCI — San Diego, CA
Delivered remote technical support to a global Navy/Marine Corps/DoD user base; administered BlackBerry (BES) devices and network accounts.
Dell Product Support Representative
Jan 2009 – Jul 2009
CR McMullen Co. / Robert Jury & Associates — San Diego, CA
Provided technical support on Dell products; contributed to a 10% reduction in inventory losses and a 27% increase in promotional sales.
Field Artillery Automated Tactical Data Systems Specialist (MOS 13D)
Jun 2001 – Nov 2004
U.S. Army (Active Duty) — Fort Bragg, NC
Operated and maintained the Advanced Field Artillery Tactical Data System (AFATDS); administered user accounts and network resources.
Technical Skills
Organized by discipline
Systems Administration
- Windows Server
- Active Directory
- VMware
- Hyper-V
- Citrix
- SCCM
Cloud & Collaboration
- Microsoft Intune
- SharePoint Online
- Azure Fundamentals
- Microsoft 365
Cybersecurity
- Nessus
- ACAS
- ArcSight SIEM
- Sourcefire IDS
- McAfee NIPS
- NetScout
- Vulnerability Management
- Incident Response
Enterprise Technology
- IT Asset Management
- Mobile Device Management
- Database Maintenance & Administration
- VoIP
- Telephony
- AV / VTC
Leadership & Operations
- IT Project Coordination
- SOP Development
- Technical Training
- Stakeholder Coordination
- Policy Development
Let's talk about your next hire.
Open to senior systems administration, information systems, and IT operations roles in mission-critical or high-compliance environments.